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087 702 4644
info@sanfm.co.za

5 Day Challenge
SANFM Starter Entrepreneur
Business Units
Bursary Special
Contact
- About Us
- FAQs
- Jobs
Courses

Customer Service Training

8 Sections
18 Lessons
24 Weeks

Expand all sectionsCollapse all sections

Section 1
3
Section 2
2
- 2.1
  What are standards?
  3 Minutes
- 2.2
  Communication
  3 Minutes
Section 3
2
- 3.1
  Telephone techniques
  6 Minutes
- 3.2
  Personalizing service
  5 Minutes
Section 4
3
Section 5
2
- 5.1
  Dealing with conflict
  6 Minutes
- 5.2
  The problem solving process
  4 Minutes
Section 6
5
QUIZ-EXAM
1
- 7.1
  Customer Service – Quiz
  45 Minutes25 Questions
Course Materials
1
- 8.1
  Course Materials

Course Materials

Customer_Service_Pre-Assignment
Student_Workbook_Customer_Service

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Customer Service – Quiz

087 702 4644
Address: 47 Collingwood Rd, Observatory, Cape Town, 7925 Entrance C
info@sanfm.co.za

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