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5 Day Challenge
SANFM Starter Entrepreneur
Business Units
SANFM Business Partners
SANFM Starter Entrepreneur
SANFM Memberships
Race Challenges
SANFM Entrepreneur Accelerator
Franchises
Bursary Special
Contact
About Us
FAQs
Jobs
Courses
Customer Service Training
8 Sections
18 Lessons
24 Weeks
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Section 1
3
1.1
Customer service training
4 Minutes
1.2
Who are your customers?
4 Minutes
1.3
Presenting yourself properly (Quiz)
4 Minutes
Section 2
2
2.1
What are standards?
3 Minutes
2.2
Communication
3 Minutes
Section 3
2
3.1
Telephone techniques
6 Minutes
3.2
Personalizing service
5 Minutes
Section 4
3
4.1
How to deal with a talkative caller
4 Minutes
4.2
Additional challenges
3 Minutes
4.3
Causes of difficult behaviour
4 Minutes
Section 5
2
5.1
Dealing with conflict
6 Minutes
5.2
The problem solving process
4 Minutes
Section 6
5
6.1
Pre-assignment review
5 Minutes
6.2
Recovery process
5 Minutes
6.3
Service pride is a team effort
3 Minutes
6.4
Phrases for the world of work
5 Minutes
6.5
Destress opitons
3 Minutes
QUIZ-EXAM
1
7.1
Customer Service – Quiz
45 Minutes
25 Questions
Course Materials
1
8.1
Course Materials
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