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Membership
Franchises
7 Day Challenge
Businesses
Contact
About Us
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Courses
7 Sections
19 Lessons
12 Weeks
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Section 1
4
1.1
Introduction
5 Minutes
1.2
Ways to enhance communication
5 Minutes
1.3
Verbal Communication
7 Minutes
1.4
Who are our customers?
7 Minutes
Section 2
3
2.1
Questioning & Listening skills
5 Minutes
2.2
The importance of asking the right questions
5 Minutes
2.3
Saying No
4 Minutes
Section 3
4
3.1
Taking messages
5 Minutes
3.2
Types of calls
7 Minutes
3.3
How to develop a script
6 Minutes
3.4
Perfecting your script
5 Minutes
Section 4
2
4.1
Handling objection
6 Minutes
4.2
Negotiation
8 Minutes
Section 5
2
5.1
Phases of negotiation
6 Minutes
5.2
Types of negotiation
6 Minutes
Section 6
4
6.1
Tips for chatty callers
8 Minutes
6.2
Additional challenges when dealing with customers
6 Minutes
6.3
How to deal with difficult customers
5 Minutes
6.4
Stress busting
3 Minutes
Quiz
1
7.1
Call Centre Training: Quiz
30 Minutes
24 Questions
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